Order Confirmation:

Once your order is confirmed, it will be shipped within 1-3 working days.
You will receive a shipment confirmation via email from technik@mulackal.com, once it is completed.

Delivery Concerns:

If you face any problems with a delivery, please contact at technik@mulackal.com or +43-01-334350817.

It is important for you to ensure self-availability to receive the order at the time of delivery.

Reasons for delivery failures:

You provided the wrong phone number or address for delivery
There is a mistake in the address for delivery that was provided
The address for delivery is not reasonably accessible
The address for delivery cannot safely be accessed
There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).
Note: Re-delivery will be chargeable in the above mentioned cases.

Customs, Duties and Taxes:

Mulackal.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Mulackal.com takes care of any damages or lost items during shipping. If you received your order damaged, please contact us at technik@mulackal.com

Follow these steps to report the same:

1. Take pictures of the damaged items.
2. Send us an email to technik@mulackal.com, with your order no and pictures of the damaged items.

International Shipping Policy

We currently do not ship outside of the EU.

Shipping Charges

Please refer our https://mulackal.com/service

Our return policy is valid for 14 days from the date of delivery. If 14 days have gone by since your order got delivered, unfortunately we cannot offer you a refund or exchange.

Acceptable reasons for return:

1. The product received is unfit for consumption at the time of delivery
2. The product is received in a damaged condition

IMPORTANT:

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Perishable items - fresh vegetables, fruits, mangoes, frozen etc. are exempt from any return or exchange.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you shall receive the refund within 5-7 working days or we will adjust aginst new order.

Lost / Damaged Package:

In case your package is lost or damaged during transit, the entire package will be resent or refunded post agreement with the customer.

Late Or Missing Refunds:

If you have not received your refund, please contact us at technik@mulackal.com.

IMPORTANT: Sale Items or special offer items are not eligible for returns or refunds, only regular priced items will be refunded in case of return.

Exchanges:

We only replace items if they are defective or damaged. To place a request for exchange kindly drop an email on technik@mulackal.com.